Attendant Console

Centile SwitchBoard, available in web or standalone mode, is an interactive advanced attendant console that empowers service providers to offer receptionist services to enterprises. Its intuitive interface allows in-house or outsourced receptionists to simply and efficiently manage communications across the enterprise. The ergonomic design enables the receptionist to use the application in a user-friendly way from mouse click or touch screen PC.

SwitchBoard comes with an embedded softphone enabling the delivery of SIP-based IP communications and services for PC to phone, PC to PC, and phone to PC calls from anywhere in the world.

Centile Web SwitchBoard is MacOS, Linux and Windows compliant.

switchboard-ipad

The SwitchBoard main interface is divided into 3 management panels (Call control, monitored contacts (VIP), and Corporate/Personal contacts).

Key Features

SwitchBoarding/Auto Attendant

Dial by name/by extension
Dial from company directory (A-Z)
Transfer to one extension/to a group
Transfer to specific voicemail
Boss-secretary filtering
VIP Supervision
Black listing
Skill tag
Anonymous call rejection
LDAP and Outlook integration
CRM Integration
Barge In/Intrude/Steal
Call Pick Up/Call Park

Call recording

Based on calling/called numbers
Live call recording (triggered in phone)

Conferencing

Scheduled conference with invitations, master and
participants monitoring
N-way Conferencing with participants monitoring
Blast conference

Download Istra Enterprise datasheet

“ Centile showed me its expertise in quickly putting into service the managed IP telephony solution while advising me on a pertinent choice of partners. Commercially, Centile offered me a business model particularly attractive. Contacted in June 2009, in September I was operating the service based on the new Centile solution thanks to its training program. ”

Pascal Troisi
CEO,a-Tribu