Desktop & Web Clients

Centile desktop and web client applications are full featured interactive interfaces complementing Centile solutions portfolio. These applications are the ideal end-users’ companion (fixe and mobile) for a user friendly and efficient communication management, enhancing productivity and customer satisfaction.

MyIstra

MyIstra is a mobile phone client enabling mobile smartphones (iPhone IOS, Android) users to self-manage their telephony settings from their cell phones. The intuitive interface gives users access to features such as online presence, contact directory, voicemail,  unified messaging (sms and instant  messaging),as well as forwarding rules management, services (call queuing, blacklist, boss/secretary, callback) and groups. MyIstra provides access to the enterprise voice network enabling services to be provided without special requirements from the mobile network or any change in mobile user behavior.

MyIstra enables the mobile user to manage the following:  

• Telephony parameters (status, ext and paging group #, caller ID, DND, Voicemail preferences)
• Contacts (call, sms, email, add) 
• Voicemail, forwarding, call queuing, call screening rules and Boss/Secretary filtering rules (call forking)
• Identity parameters (tel #, mobile# and email address) and change his password.
• Application settings (language: French, English, Estonian, Finnish, and Russian)

XPad

Centile Xpad is an interactive desktop interface leveraging the power of the PC and the phone and allowing end-users to self-configure and manage their unified communication settings in a single interface (call control, voicemail, forwarding rules, corporate and personal contacts, instant messaging, LDAP and Outlook integration, blacklist, conference...). The application allows the end-user to pop up a CRM (Customer Relation Management) contact file previously created. It enables the end-user to view the callee's contact details and information related to this contact when placing or receiving calls. Xpad comes with an embedded softphone delivering SIP-based IP communications and services for PC to phone, PC to PC, and phone to PC calls from anywhere in the world. It supports G711, G723, G729 and GSM codecs. Xpad web softphone version delivers all the Xpad services without the need to install a software on the PC. 

XPad functionalities

Selfcare

• Presence management (status)
• Dial from Corporate and personal directories
• Manage contacts (add new contact/filter contact/add to favorites)
• Voicemail management
• Forwarding rules management
• Anonymous call rejection/call screening management
• Blacklist management
• Language selection
• Telephony parameters management
  
  

Call Management

• Dial from contact directory/from dialpad
• Last number redial
• Call Hold/Retrieve/Alternate
• Redirect directly to voicemail/to mobile
• Blind/Announced transfer
• Scheduled conference/N-way conference/Blast conference
• Call Intrude/Steal/Barge in
• Call Park/Pick up
• LDAP/Outlook/CRM integration

Instant messaging

• Chat between users