Centile - Platform - standard features

	Standard Features SIP based VoIP Applications Platform

Extension dialing		Enables users to call internal users using short number and therefore placing and receiving internal calls without going through the PSTN network.

Speed dial		Enables users to dial a short number e.g. 1 corresponding to Mr Jones Tel number 04 97 23 56 89

Redial last number called		Enables users to redial the last numbers called.

Redial last missed call		Enables users to redial the last missed call e.g. in France, users need to call the 3131 service in order to know whose calls he missed. The number to call this service varies depending on countries.

Call return		Enables users to call the latest numbers received.

Call hold		Enables users to interrupt an ongoing call while in a conversation and then reestablish the call. A customizable music or message is played when the call is on hold.

Music on hold		Plays music or announcement when users are putting a call on hold. The music on hold is automatically played for all users. This is enabled at server level and available on phone, and CTI applications.

Call reminder		Calls on hold come back automatically to users to remind them there is a pending call. The call reminder is active for all users.

Call retrieve		Enables users to retrieve a call on hold or waiting.

Call alternate		Enables users to alternate between calls. When one call is active, the others are on hold with the music on old played.

Call forwarding on always		Redirects all incomings calls to a predefined destination (user mobile, home tel n°, voicemail).

Call forwarding on busy		Redirects incomings calls to predefined destination (user mobile, home tel n°, voicemail) when the user is busy (i.e. already on the line, DND or off line).

Call forwarding on no answer		Redirects incomings calls to another destination number when the user does not answer (i.e. away).

Voicemail		Enables callers to leave messages to a single or group of users when they are not answering their phones and a forwarding rule to voicemail has been set.

Voicemail to e mail		Enables users to receive an e mail notification when a caller has left a voice mail message.

Voicemail to email with audio file attached		Enables users to receive an e mail notification and an audio file attached when a caller has left a voice mail message.

N-way conferencing		Enables users to establish a conversation between several parties.

Blind conference		Enables users to add a new party to the conference while other parties already engaged in a conversation.

Announced conference (2 steps)		Enables users to add a new party to the conference. Users put on hold already joined parties, initiate a call with the new party and then add party to the conference.

Drop last added party		Enables to remove the last added party without disturbing the conference.

Blind transfer		Enables users to transfer a call without announcing the caller. Caller IDs (if enabled) is displayed informing who is calling and who transferred this call.

Blind transfer to voicemail		Enables users to transfer the caller to their voicemail directly without speaking with him.

Announced transfer (2 steps)		Enables users to announce to a third party who is calling before transferring the call. Users can alternate between the initial caller and the add-on party before achieving the transfer.

Transfer with direct announcement		Enables users to make a call with the initial caller and a third party (i.e. three way conference) announcing and presenting each party and then hanging up with a view to connect both parties together.

Call waiting		Notifies users of another incoming call while already online. A short tone is played and the caller ID is displayed on the phone, CallPad and VoicePad. Users have the ability to answer the second call while keeping the first one on hold. Users can alternate between the two.

Call waiting CID		Displays the second caller ID on waiting mode on the LCD of the phone (if exists) and on CallPad/VoicePad.

MWI		Enables users to be notified when they have new messages. The Message Waiting Indicator is visible from the CallPad/VoicePad's graphical interface and the phone. When users on hook their phone and there is at least one message, a tone is played.

CLIR (Calling Line ID/ Caller ID presentation)		Enables Administrator to show user ID (i.e. name and phone number) to the person they are calling.

CLIR (Calling Line ID Restriction/CLID blocking)		Enables Administrator to hide user ID (i.e. name and phone number) to the person they are calling. Caller ID can be blocked for external call only.

Do not Disturb (DND)		Enables users to disable their phone from receiving incoming calls. When the DND feature is activated, all incoming calls can be forwarded to their voice mail.

DND alerting		Informs users that their phone is on DND mode by a specific dial tone when they on hook the phone, a visual display on the phone LCD screen and graphical interfaces. Other users can visually identify who is on DND from their graphical interfaces.