Centile - Platform - advanced features

	Advanced Features SIP based VoIP Applications Platform

Call baring (outgoing calls)		Limits users to call specific numbers such as international numbers, mobile…. At the server level using the web administration pages, call restrictions can be defined for outgoing calls.

Call baring (incoming calls)		Limits users to receive specific calls such as international numbers, mobile…. At phone level using feature code, call restrictions can be defined for incoming calls.

Call forking/ Multi-terminal		Enables to assign one extension to several phones. Each time there is an incoming call, all phones ring at the same time. However, once a call picked up from one phone, the others are still available to receive and place calls.

Multi-line*		Enables to assign several lines to one terminal. Multi-line can be configured at the server level using the web administration interfaces. Once the endpoint declared with the assigned extension, the lines can be configured for this given extension. Note, this feature is phone dependent (usually available with Cisco and Snom phones).

Community directory		Displays all community extensions (i.e. users, IVR, speedial) declared in the web admin, on the LCD phone and end-user desktop applications (CallPad and VoicePad).

Selective call accept/reject		Enables users to accept/reject incoming calls on the fly. Selective call accept/reject is based on caller ID.

Busy lamp field		Enables users to monitor other extensions and therefore see the activity of these extensions through Centile CallPad and VoicePad and/or directly from the phone allowing users to achieve call intercept and speed dial by a simple click or press on the key representing the monitored extension. Centile CallPad and VoicePad enable users to see the activity of the entire community directory. From the web administration interface, administrators can declare the extensions to be monitored per user (this feature is phone dependant and the number of extensions to monitor is limited to phone display).

Import outlook contacts		Enables users to import his Outlook contacts.

Call pick up		Enables users to pick up calls on behalf of someone else.

Group call pick up*		Enables users from a group to pick up calls on behalf of someone else of its own group with generic feature code.

Call forwarding scheduler		Enables users to schedule a forwarding rule at given time and date e.g. forward all calls to another destination every Monday between 10.00 am and 14.00 pm.

Enhanced caller ID presentation		Displays the phone number (e.g. extension, mobile and PSTN) and the name of the caller. This option is available at the end user level from Centile CallPad and VoicePad. End user can add personal contacts with all required details enabling therefore to display the name and phone number of the caller.

Find me/Follow me		Enables users to receive calls wherever (e.g. mobile, home) and whenever (e.g. at lunch time) they want. This can be transparent for the caller or an announcement can be played. The find me /follow me feature can be achieved through Centile CallPad and VoicePad, the forwarding management and IVR (Web Admin).

Call forwarding selective		Automatically forward your incoming calls to a different phone number when pre-defined criteria, such as the phone number, time of day or day of week, are met. Call forwarding selective can be used to restrict or filter incoming calls.

Anonymous call rejection		Enables users to reject incoming calls anonymously. From the web administration interface, administrators can reject a group or specific incoming calls. Using Centile CallPad and VoicePad, end users can also reject incoming calls on the fly. Call rejection can be also achieved through forwarding rules and at phone level.

Reminder call		Enables users to set up to 4 reminder calls from the phone using feature code. This feature acts as an alarm clock.

Instant messaging		Enables chat between users and if allowed to connect to external instant messaging system.

Manager scenario*		Enables users to barge in/out from any conversations. Manager scenario is activated at server level from the web admin interface.

Barge in/out*		Enables users to intrude in another user's communication and to leave when they want. Not all users are allowed to barge in/out, only users defined as manager in the PBX (manager scenario) from the web administration interface.

Account code scenario*		Enables users to enter a customer account code in order to be charged for the communication or service given by their provider. Account code scenario is activated at server level from the web admin interface.

Logical terminal*		Enables administrators to define an external user (GSM or legacy PBX) as an internal user.

Hunt group*		Enables administrators to define a group of phones which are going to ring in a cycle mode until one person of the group gets the call. From the web administration interface, administrators can create groups and define the type of group. The maximum of concurrent calls can be defined as well as the number of cycle rings before application of the forwarding rules for this given group. Using the Group control IVR, administrators can remove or add extension to existing group. This IVR can also be used by users if they have the rights to do so.

Ring group*		Enables administrators to define a group of phones which are going to ring simultaneously until one person of the group gets the call. From the web administration interface, administrators can create groups and define the type of group. The maximum of concurrent calls can be defined as well as the number of cycle rings before application of the forwarding rules for this given group. Using the Group control IVR, administrators can also remove or add extension to existing group. This IVR can also be used by users if they have the rights to do so.