Centile - Hosted IP Telephony  
Centile - Specialist of Hosted IP Telephony and IP PBX Solutions
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Job Openings

 The leading global Application Software vendor for VoIP, fixed-mobile and multimedia networks


Customer Support Engineer

As part of the Technical Support Team (level 2 & 3), you will:

- Give technical answers by mail and phone to our customers (french and english),
- Solve remotely their main issues (platform: linux),
- Analyse and reproduce open bugs to help our development team to fix these issues,
- Write HowTos and FAQs to improve the Support Team knowledge base (available for partners and customers on our website)

Career Level

- BAC + 2/3 minimum
- Work experience : 2 years

You are motivated, dynamic, with a high team spirit and autonomous.

Technical skills

  • Required
    • System administration, Linux Scripting
    • Network knowledge : OSI model, TCP/IP
    • Scripting language (Python, shell, ...)

  • Good understanding
    • Voice Over IP (SCCP, MGCP, SIP, RTP, ...)
    • Object oriented language (Java, C++, ...)

  • Languages
    • French
    • English

Location: Sophia Antipolis
Salary:: 24K€ to 28K€ gross/annum
Employment Contract type: CDI

Send your application and CV to

_______________________________________________________________________

Ingénieur Support Client

Faisant parti(e) de l'équipe de support technique (niveaux 2 & 3), vous aurez pour missions de:

- Répondre aux questions techniques des clients par e mail ou téléphone (français et anglais),
- Résoudre a distance leurs problèmes principaux (la plateforme : linux),
- Analyser et reproduire les bugs ouverts afin d'aider l'équipe de développement à les résoudres,
- Ecrire les HowTos et FAQS afin d'améliorer la base de connaissances de l'équipe Support
(disponibles pour les partenaires et les clients sur notre site internet)

Niveau d'études: BAC + 2/3 minimum. Expérience de 2 ans souhaitée.

Vous êtes motivé(e), dynamique, automome, avec un bon esprit d'équipe.

Connaissances requises:

- Administration système, Linux Scripting
- Connaissance réseau: modèle OSI, TCP/IP
- Language scripts (Python, shell, ...)
- Connaissance protocoles VoIP (SCCP, MGCP, SIP, RTP, ...)
- Languages code (Java, C++, ...)

Langues: Français / Anglais

Lieu de travail: Sophia Antipolis
Rémunération:: 24K€ à 28K€ brut annuel
Type de contrat: CDI

Envoyer lettre de motivation et CV à

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